# default

> default knowledge base – help articles and documentation.

## My Account

- [Where can I find my reviews and my rewards ?](https://help.joybird.com/en_us/where-can-i-find-my-reviews-and-my-rewards-H1fr2bLLO.md): 
- [I forgot my password. What do I do?](https://help.joybird.com/en_us/i-forgot-my-password.-what-do-i-do-rJFS2bU8_.md): Oh dear Were sorry to learn you forgot your password Click the Forgot Password link on the  login page  and we will send you an email with a link to reset
- [What are my California resident privacy rights?](https://help.joybird.com/en_us/want-to-learn-the-california-resident-privacy-rights-rk1ITbUUO.md): If you are a California resident you have certain privacy rights under the California Consumer Privacy Act CCPA Rights To submit a request to know or a re

## Shipping & Delivery

- [Will the delivery team take away my old sofa?](https://help.joybird.com/en_us/will-the-delivery-team-take-away-my-old-sofa-S1_v3WULd.md): 
- [What do I do if my furniture does not fit during delivery?](https://help.joybird.com/en_us/what-do-i-do-if-my-furniture-does-not-fit-during-delivery-BJCv3Z8UO.md): Most of our collections have removable legs that allow for an additional 46rdquo of clearance or their bases can be removed with a power drill and a 2 s
- [What happens after my order has shipped?](https://help.joybird.com/en_us/what-happens-after-my-order-has-shipped-SJVL2IUO.md): Once your order is on its way to you it can take a few days for tracking to generate with the carrier as soon as the tracking is available it will be emailed 
- [Can I set a specific delivery date & time?](https://help.joybird.com/en_us/can-i-set-a-specific-delivery-date-and-time-r1O82ZIUO.md): All scheduling for delivery is done by the shipping companies that we use to ship our furniture. Keep in mind, that scheduling requires a lot of coordination...
- [How much is shipping?](https://help.joybird.com/en_us/how-much-is-shipping-Hy9LnbII_.md): Our Flat Rate In-home delivery is calculated based on your zip code. A premium white-glove service will deliver your order on a pre-scheduled date. The deliv...
- [How long will it take to receive my order?](https://help.joybird.com/en_us/how-long-will-it-take-to-receive-my-order-HJkwnb8IO.md): During checkout well provide you with an estimated arrival date based on our current production lead time typically 4 to 8 weeks which varies by product and
- [Does delivery include set-up?](https://help.joybird.com/en_us/does-delivery-include-set-up-rkzwnb8Ud.md): If InHome Delivery is selected during checkout all items are delivered inside the room of your choice and unpackaged Some exceptions might be bookshelves 
- [How accurate is the delivery estimate?](https://help.joybird.com/en_us/how-accurate-is-the-delivery-estimate-BJrv2IUO.md): We provide an Estimated Time of Arrival ETA at the time your order is placed Please note dates provided are an estimate and may vary up to 10 business days 
- [Where do you ship?](https://help.joybird.com/en_us/where-do-you-ship-S1Ndhb88d.md): Joybird will ship your products to the entire contiguous United States except for Alaska and Hawaii Unfortunately we do not ship outside the continental US
- [How do I know when my order has shipped?](https://help.joybird.com/en_us/how-do-i-know-when-my-order-has-shipped-BJhu3ZL8_.md): 
- [How do I schedule delivery if my order is at my local hub?](https://help.joybird.com/en_us/how-do-i-schedule-delivery-if-my-order-is-at-my-local-hub-SkJt3LIO.md): 
- [I can’t take delivery for a long time, should I still order now?](https://help.joybird.com/en_us/i-can't-take-delivery-for-a-long-time-should-i-still-order-now-SJKnb8UO.md): This request is more common than you might think Even if you cant accept a delivery anytime soon you can still place your order now and just let us know when
- [I have an issue with scheduling my delivery, what can I do?](https://help.joybird.com/en_us/i-have-an-issue-with-scheduling-my-delivery-what-can-i-do-SJmYnZL8O.md): 
- [Is there any way to get my furniture sooner?](https://help.joybird.com/en_us/is-there-any-way-to-get-my-furniture-sooner-SyDK2LId.md): Thanks to overwhelming enthusiasm from our customers we have reached our capacity for expedited orders within our factory We do have a number of Quick ship it
- [What do I do if my furniture is damaged during shipping?](https://help.joybird.com/en_us/what-do-i-do-if-my-furniture-is-damaged-during-shipping-rkcY2W88_.md): 
- [What happens if my order shipped but I can't accept delivery?](https://help.joybird.com/en_us/what-happens-if-my-order-shipped-but-i-can't-accept-delivery-BJ2FnW8Iu.md): We can hold the order for free up to 10 calendar days after the local delivery hub receives item After 10 days storage fees apply per day and per box Please 
- [What if my building requires special arrangements prior to deliveries?](https://help.joybird.com/en_us/what-if-my-building-requires-special-arrangements-prior-to-deliveries-r1AFhZLU_.md): Let our team know of any building restrictions or requirements prior to shipping so we can ship your purchase with the best carrier suited for your buildings ne
- [Will everything ship at the same time?](https://help.joybird.com/en_us/will-everything-ship-at-the-same-time-B1f5hILd.md): We build everything and ship everything in your order together Shipping orders together keeps things simple so you dont have to arrange two separate deliverie
- [How accurate are your estimated delivery dates?](https://help.joybird.com/en_us/how-accurate-are-your-estimated-delivery-dates-ry493ZL8O.md): 
- [How can I change my delivery address?](https://help.joybird.com/en_us/how-can-i-change-my-delivery-address-ryU92LId.md): Please contact our customer service team at 8882820842 or email us at  httpsjoybirdcomcontact     to update your delivery information Keep in mind if 
- [Do shipping offers apply to all items and locations?](https://help.joybird.com/en_us/do-shipping-offers-apply-to-all-items-and-locations-SyuPePe0R.md): Shipping offers and promotions are only on select items applied at checkout shipped to our serviceable zip codes in the contiguous US no PO boxes Shipping

## Order Status & Updates

- [How do I check the status of my order?](https://help.joybird.com/en_us/how-do-i-check-the-status-of-my-order-ByIpZ8I_.md): 
- [I need to change my order, can I still do that?](https://help.joybird.com/en_us/i-need-to-change-my-order-can-i-still-do-that-SJoG6W88O.md): 
- [The build update on my order is showing the same thing for a long time. What’s going on?](https://help.joybird.com/en_us/the-build-update-on-my-order-is-showing-the-same-thing-for-a-long-time.-what's-going-on-SJL7TWL8_.md): For the first few weeks after placing your order you likely wont receive any build updates Were using these first weeks to order and receive the raw materia

## Returns & Cancellations

- [I requested a return or pick up, but haven’t heard from the shipping company. What do I do?](https://help.joybird.com/en_us/i-requested-a-return-or-pick-up-but-haven't-heard-from-the-shipping-company.-what-do-i-do-HkBK3WUIO.md): Please allow up to two weeks for our carriers to schedule a pickup with you If you havent received a scheduling call from them after that time contact a Joyb
- [What is your cancellation and return policy?](https://help.joybird.com/en_us/what-is-your-return-policy-ryQgabUIu.md): We offer a 90day return policy to help ease the stress of buying sight unseen Youve got 90 days after delivery to send it back to us and get a refund minus 
- [Can I exchange my item for a different model?](https://help.joybird.com/en_us/can-i-exchange-my-item-for-a-different-model-BJyGTZ88_.md): We do not offer exchanges You may order a new item and return the item that you do not care for within the return window Payment for the new item would be tak
- [I need to cancel my order, what can I do?](https://help.joybird.com/en_us/i-need-to-cancel-my-order-what-can-i-do-rktfTI8d.md): Were bummed to see you go Please give our customer service department a call at 8882820842 or submit our  contact form  and one of our representatives will 
- [I haven't received my refund, who do I contact?](https://help.joybird.com/en_us/i-haven't-received-my-refund-who-do-i-contact-Bky4TbIU_.md): 

## Warranty & Damage Claims

- [I have an issue with an item, how do I handle that?](https://help.joybird.com/en_us/i-have-an-issue-with-an-item-how-do-i-handle-that-ry7z6W8Uu.md): Were so sorry to hear that you have an issue with one of our products We stand behind the quality of our products and want you to be happy with your purchase 
- [What does the warranty cover?](https://help.joybird.com/en_us/what-does-the-warranty-cover-B1SxaZLIu.md): The Limited Lifetime* Warranty covers the original owner and applies to all Joybird manufactured products including all upholstered products (sofas, chairs, ...

## Ordering & Payments

- [Will I be charged for the full total at time I place order or when it ships?](https://help.joybird.com/en_us/will-i-be-charged-for-the-full-total-at-time-i-place-order-or-when-it-ships-H1hEp8Ud.md): 
- [Will I pay sales tax?](https://help.joybird.com/en_us/will-i-pay-sales-tax-SkA46ZI8_.md): 
- [Can I combine sale discounts & coupon code?](https://help.joybird.com/en_us/can-i-combine-sale-discounts-and-coupon-code-ByWr6WU8O.md): Coupons cannot be used in combination with sale pricing During our sales and promos other coupons are not able to be combined for added discounts The good ne
- [How much does financing cost?](https://help.joybird.com/en_us/how-much-does-financing-cost-HyUNaWLI_.md): 
- [What types of payment do you accept?](https://help.joybird.com/en_us/what-types-of-payment-do-you-accept-S1ONTWLUu.md): We accept payments from Visa MasterCard American Express and Discover

## Trade & Business

- [What is the Joybird trade program and how do I apply?](https://help.joybird.com/en_us/do-you-offer-discounts-to-the-trade-BkFs388d.md): We are excited to offer designers and architects new ways to create beautiful homes businesses and community environments for your clients If youre an archi
- [I’m tax-exempt but I’m still seeing tax being applied to my order](https://help.joybird.com/en_us/i-m-tax-exempt-but-i-m-still-seeing-tax-being-applied-to-my-order-B1aY06sA.md): Please submit your tax exempt form to  tradejoybirdcom  and well be sure to update your account and remove andor refund any tax from your order
- [Do you offer a trade pricing list?](https://help.joybird.com/en_us/do-you-offer-a-trade-pricing-list-HJXTAb6jR.md): Once you are logged into your trade account your trade discount will be automatically reflected on qualifying items on Joybirdcom
- [Do you accept COM (customer own material)?](https://help.joybird.com/en_us/do-you-accept-com-customer-own-material-Skx3JGTjR.md): At this time COM orders are not accepted
- [Where can I request an updated box of fabric swatches?](https://help.joybird.com/en_us/where-can-i-request-an-updated-box-of-fabric-swatches-B1nI1G6sA.md): Update your swatch
- [Is your furniture commercial grade?](https://help.joybird.com/en_us/is-your-furniture-commercial-grade-HyFElGpjR.md): Many of our fabrics are suitable for commercial use however our products are not tested for commercial use Were happy to answer any questions you may have whe
- [How can I create or request a quote?](https://help.joybird.com/en_us/how-can-i-create-or-request-a-quote-Hkb_xMpjA.md): Simply log into your trade account on Joybirdcom add items to your cart and select create a quote at the bottom of your cart You may convert your quote to 
- [What payment terms are available to trade?](https://help.joybird.com/en_us/what-payment-terms-are-available-to-trade-SyKhgMTsR.md): Can I use Affirm to pay for my trade order  Affirm is currently only offered to our retail customers All trade orders must be paid with a debit or credit card