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  1. Joybird Help Center
  2. Delivery & Shipping

Delivery & Shipping

  • What is the shipping policy for JB-Non Branded Mattresses?
  • What is the charge for additional flight of stairs at the time of delivery?
  • What happens after my order has shipped?
  • Can I set a specific delivery date & time?
  • How much is shipping?
  • How long will it take to receive my order?
  • Does delivery include set-up?
  • How accurate is the delivery estimate?
  • Will the delivery team take away my old sofa?
  • How will I know if my furniture will fit through my door?
  • What do I do if my furniture does not fit during delivery?
  • What are the shipping and delivery options?
  • Where do you ship?
  • What if I live on an island or a remote area?
  • Do you deliver on weekends?
  • How do I know when my order has shipped?
  • How do I schedule delivery if my order is at my local hub?
  • I can’t take delivery for a long time, should I still order now?
  • I have an issue with scheduling my delivery, what can I do?
  • I requested a return or pick up, but haven’t heard from the shipping company. What do I do?
  • Is there any way to get my furniture sooner?
  • What do I do if my furniture is damaged during shipping?
  • What happens if my order shipped but I can't accept delivery?
  • What if my building requires special arrangements prior to deliveries?
  • What other shipping fees can be associated with my order?
  • Will everything ship at the same time?
  • How accurate are your estimated delivery dates?
  • How can I change my delivery address?
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