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  2. Orders, Warranty & Returns

Orders, Warranty & Returns

  • What is the return policy on JB-Non Branded mattresses?
  • If I cancel an order which is in-transit, do I have to pay cancellation fees or restocking fees?
  • Do you refurbish furniture as well?
  • What is your return policy?
  • What does the warranty cover?
  • What is the wait time on warranty call backs?
  • Do you provide Fabric by the Yard?
  • If there is an issue with my furniture that is covered under warranty will Joybird replace it?
  • Why do I need to fill out the claim form and submit photos if my issue isn’t easily seen in photos or video?
  • If my furniture is damaged or stained in my home, what options do I have through warranty?
  • Do you have any items in-stock and available to ship immediately?
  • How can I place an order?
  • How do I check the status of my order?
  • How often will status updates be sent to me?
  • What are the Build Updates?
  • Can I change something on my order?
  • Can I exchange my item for a different model?
  • Can I order and change my fabric after receiving the fabric swatches?
  • I have an issue with an item, how do I handle that?
  • How will I know that you received my order?
  • I have questions, can I call to place my order?
  • I need to cancel my order, what can I do?
  • I need to change my order, can I still do that?
  • I need to return an item, how do I do that?
  • I received a damaged item. What should I do?
  • What if I don't like what I ordered?
  • What is pre-production status?
  • The build update on my order is showing the same thing for a long time. What’s going on?
  • Can I provide my own fabric?
  • How can I delay my order?
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