Orders
- How can I place an order?
- How do I check the status of my order?
- How often will status updates be sent to me?
- What are the Build Updates?
- Can I change something on my order?
- Can I exchange my item for a different model?
- Can I order and change my fabric after receiving the fabric swatches?
- I have an issue with an item, how do I handle that?
- How will I know that you received my order?
- I have questions, can I call to place my order?
- I need to cancel my order, what can I do?
- I need to change my order, can I still do that?
- I need to return an item, how do I do that?
- I received a damaged item. What should I do?
- What if I don't like what I ordered?
- What is pre-production status?
- The build update on my order is showing the same thing for a long time. What’s going on?
- Can I provide my own fabric?
- How can I delay my order?
- What is the lead time?
- I haven't received my refund, who do I contact?