General
Delivery & Shipping
- What happens after my order has shipped?
- Can I set a specific delivery date & time?
- How much is shipping?
- How long will it take to receive my order?
- Does delivery include set-up?
- Is return shipping really free?
Design Services
Product Questions
- Do you offer Swatches?
- What fabrics do you recommend for homes with pets?
- How do I clean my fabric?
- Are cushion covers removable?
- Are your products made with PBDEs (flame retardants)?
- Do you use hardwoods?
General Questions
Orders
- How can I place an order?
- How do I check the status of my order?
- How often will status updates be sent to me?
- What are the Build Updates?
- Can I change something on my order?
- Can I exchange my item for a different model?
Payment, Financing, Promos, & Gift Cards
- What types of payment do you accept?
- Do you offer financing or layaway plans?
- Will I be charged for the full total at time I place order or when it ships?
- Will I pay sales tax?
- Can I combine sale discounts & coupon code?
- Can I refer family and friends?