General
Protection Plan
- Is there is a price limit for technicians having to repair/replace/clean stains with the protection plan?
- What types of spills and accidents does the Protection Plan cover?
- How many times can I use the Protection Plan?
- Do I have to pay a deductible to use the Protection Plan?
- Can I cancel my Protection Plan before my item is delivered?
- I had an accident! How do I use my Protection Plan?
Stores
- Can I choose to have my piece made without tufting?
- Can you choose different legs?
- Can you customize the firmness of a Joybird piece?
- Do you carry replacement parts in the showroom?
- Can I order something even if it is out of stock and not showing up on the website?
- Do you take away old furniture when you deliver my order?
My Account
Delivery & Shipping
- What is the shipping policy for JB-Non Branded Mattresses?
- What is the charge for additional flight of stairs at the time of delivery?
- What happens after my order has shipped?
- Can I set a specific delivery date & time?
- How much is shipping?
- How long will it take to receive my order?
Design Services
- What if I don't like my design?
- How can I be sure that my new Joybird furniture will fit into my home?
- Will a designer come to my home?
- How much do your Design Services cost?
- I’ve already purchased my furniture, but I don’t know what fabrics will work in my home - can a designer help me choose my fabric?
- How long is the Design Services process?
Product, Materials & Availability
- Does your modular sofas come with clips?
- How tall are your bed platform/slats from the ground?
- Do you use split grain leather hides in your product?
- What is Decide Later?
- Are your fabrics treated to be stain-resistant?
- Where are your items made/sourced from?
Orders, Warranty & Returns
- What is the return policy on JB-Non Branded mattresses?
- If I cancel an order which is in-transit, do I have to pay cancellation fees or restocking fees?
- Do you refurbish furniture as well?
- What is your return policy?
- What does the warranty cover?
- What is the wait time on warranty call backs?
Payment, Financing, & Promos
- How does your exchange and refund process work when I have placed my original order with Affirm and want to do an exchange for a different item?
- How much does financing cost?
- What types of payment do you accept?
- Do you offer financing or layaway plans?
- Will I be charged for the full total at time I place order or when it ships?
- Will I pay sales tax?