I forgot my password. What do I do? Joybird November 19, 2020 14:45 Updated Oh dear! We're sorry to learn you forgot your password. Click the "Forgot Password?" link on the login page and we will send you an email with a link to reset your password. Related articles How do I check the status of my order? What is your return policy? Can I choose to have my piece made without tufting? I need to cancel my order, what can I do? If I cancel an order which is in-transit, do I have to pay cancellation fees or restocking fees?