We do not offer exchanges. You may order a new item and return the item that you do not care for within the return window. Payment for the new item would be taken at the time of the order. A refund for the returned item will not be processed until we confirm that the item(s) have been picked up and are in transit back to our facilities.
Articles in this section
- How can I place an order?
- How do I check the status of my order?
- How often will status updates be sent to me?
- What are the Build Updates?
- Can I change something on my order?
- Can I exchange my item for a different model?
- Can I order and change my fabric after receiving the fabric swatches?
- I have an issue with an item, how do I handle that?
- How will I know that you received my order?
- I have questions, can I call to place my order?