We do not offer exchanges. You may order a new item and return the item that you do not care for within the return window. Payment for the new item would be taken at the time of the order. A refund for the returned item will not be processed until we confirm that the item(s) have been picked up and are in transit back to our facilities.
Articles in this section
- What is the return policy on JB-Non Branded mattresses?
- If I cancel an order which is in-transit, do I have to pay cancellation fees or restocking fees?
- Do you refurbish furniture as well?
- What is your return policy?
- What does the warranty cover?
- What is the wait time on warranty call backs?
- Do you provide Fabric by the Yard?
- If there is an issue with my furniture that is covered under warranty will Joybird replace it?
- Why do I need to fill out the claim form and submit photos if my issue isn’t easily seen in photos or video?
- If my furniture is damaged or stained in my home, what options do I have through warranty?