Your satisfaction is our top priority, and we want your Joybird experience to be perfect. If you receive a damaged item, please accept the delivery if the item is in useable condition. Then call us at 888-282-0842 or email us. We’ll help you have the item repaired, replaced or returned.
To start a warranty claim, take some photos of the damage so we can determine the best and fastest solution for you. You can submit the photos and a description of the damage here. We work with a network of certified furniture-repair companies and will begin contacting them to find a furniture technician who is qualified to address your particular issue.