We're proud to offer you our industry-exclusive build updates system. From the moment your order is released to our production team for scheduling to the final touches of quality control, we’ll send email updates as your items come to life! Just a note, if you are waiting for a replacement, build updates are not provided for those items, but our customer service team can provide an update.
Articles in this section
- What is the return policy on JB-Non Branded mattresses?
- If I cancel an order which is in-transit, do I have to pay cancellation fees or restocking fees?
- Do you refurbish furniture as well?
- What is your return policy?
- What does the warranty cover?
- What is the wait time on warranty call backs?
- Do you provide Fabric by the Yard?
- If there is an issue with my furniture that is covered under warranty will Joybird replace it?
- Why do I need to fill out the claim form and submit photos if my issue isn’t easily seen in photos or video?
- If my furniture is damaged or stained in my home, what options do I have through warranty?