# What do I do if my furniture is damaged during shipping?

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Source: https://help.joybird.com/en_us/what-do-i-do-if-my-furniture-is-damaged-during-shipping-rkcY2W88_

Last updated: 2021-04-15T18:57:06.728Z

Your satisfaction is our top priority, and we want your Joybird experience to be perfect. If you receive a damaged item, please accept the delivery if the item is in useable condition. Then call us at 888-282-0842 or email us. We’ll help you have the item repaired, replaced or returned.

To start a warranty claim, take some photos of the damage so we can determine the best and fastest solution for you. You can submit the photos and a description of the damage [here](https://joybird.com/issues/). We work with a network of certified furniture-repair companies and will begin contacting them to find a furniture technician who is qualified to address your particular issue.